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Terms & Conditions

7 EASY WAYS TO ORDER

1. ONLINE www.horta-craft.ca

If you have an account with us you may submit your order through our website. Your account will be billed when the order is shipped. If you wish to make alternative payment arrangements, such as credit card, you can let us know during the checkout process. Payments cannot be processed directly through our website.

2. EMAIL order@horta-craft.ca

3. MAIL

Please include your phone number and area code on all written orders in case we have a question. If you are ordering printed items, please include a sample or item number.

4. TOLL FREE FAX 888-322-3613

5. PHONE

Our Customer Service people are at your service Monday-Friday, 8:00 am to 5:00 pm EST. When using the telephone to place an order or to request information, please try to communicate with the same person whenever possible. Have your account number ready. This will help us to serve you better. We cannot be responsible for errors on phone orders.

6. THROUGH YOUR REPRESENTATIVE

Sales representatives are ready to help you with regular items in the line, as well as with many additional products and programs to help you build sales and profit.

7. THROUGH YOUR LOCAL WHOLESALER

A quick and efficient way to purchase your stock items in the quantities you want.

SHIPPING INFORMATION

We will ship the least expensive method unless otherwise specified. All prices are FOB shipping location or from the least costly shipping point. Shipping includes UPS, common carrier and other shipping costs. Shipping charges will be prepaid and billed to you.

SHIPPING DAMAGES:

Inspect all merchandise upon receipt. Any claims for merchandise damaged in transit must be made to the final carrier. If making a claim, please retain original carton.

RETURN POLICY

Returned merchandise will not be accepted without our authorization. All COD return shipments will be refused. Requests for adjustments must be made within 30 days from date of invoice.

On merchandise authorized for return because it is defective or due to an error on our part, full credit will be given. Merchandise returned for any other reason must be returned prepaid, and a 20% restocking charge will be added.

All credits are contingent on condition of returned merchandise.

PHONE ORDERS:

We cannot be responsible for errors on phone orders. Try to plan ahead and order by mail so all the details of your order can be written and samples included for printed items. New (first-time) print orders cannot be taken by phone. To ensure accuracy, please mail this information to us.

CREDIT POLICY

TERMS: NET 30 DAYS

Monthly service charges will be applied to past-due balances.

PAYMENT OPTIONS

A. Enclose full payment with order, adding 10% of the total for estimated freight and handling charges. Actual freight charges will be billed to your invoice.
B. Charge to your existing account.
C. Charge to VISA or MasterCard. Add 10% of the total for estimated freight and handling charges. Actual freight charges will be billed to your invoice.
D. Open an account. If you wish to establish credit, please contact Horta-Craft Limited or your sales representative.

ADDITIONAL INFORMATION

IMPRINTED ITEMS FOR HOLIDAYS

When ordering imprinted items for a specific holiday, please allow at least 4 to 6 weeks for delivery.

SAVE MONEY...BUY IN QUANTITY

If you are interested in quantities higher than those shown in this catalogue, special quantity price breaks are available. See your sales representative or call us for details.

USE YOUR CUSTOMER NUMBER TO SPEED DELIVERY

Your customer number will be found on all invoices and packing slips.

CREDIT CARD INFORMATION

Credit card number and expiration date must be provided on direct mail and phone orders.

MINIMUM ORDER: $50.00

All prices are subject to change without notice.